Insights

Building a social audience that drives B2B pipeline

Written by Rui Martins | Sep 18, 2017, 11:54:05 AM

Most advice on "getting more followers" optimises the wrong number. In B2B, a large following of the wrong people is worth nothing, and a small, precise audience of decision-makers is worth a great deal. The goal is not reach, it is the right reach: an audience that builds authority in your category and moves toward a conversation.

Followers are a vanity metric, authority is not

Chasing follower count leads to broad, generic content that attracts a broad, generic audience with no intent to buy. The B2B alternative is to build authority with a defined audience. Two things do that, and they are the same two that have always worked: relevant content and visibility. Relevant meaning it adds value to your specific buyer, and visibility meaning it reaches them, not everyone.

Content that earns the right audience

  • Speak to the buyer's problem, not to the algorithm. Content that reframes a real problem or shares a hard-won lesson attracts the people who have that problem.
  • Show expertise and experience. First-hand insight, your own data, informed opinion. This is what builds credibility and what generic content cannot fake.
  • Be consistent. A steady cadence of genuinely useful posts compounds. Sporadic bursts do not.
  • Invite conversation. Questions and discussion extend reach among the right people and surface who is actually engaged.

Visibility without buying the wrong crowd

Paid amplification works in B2B, but only when it targets by firmographics and intent, not by broad interest. The aim is to put relevant content in front of the accounts you want, then bring the ones who engage into the CRM so the relationship continues off-platform. A follower who never enters your pipeline is a statistic, not a result.

How SmartLinks handles this

In our Demand Generation and Content Engine work, social is measured by the audience it builds and the pipeline it feeds, not by follower count. Reach is only useful when it reaches the right people and connects back to revenue.

If your social audience is growing but your pipeline is not, you are attracting the wrong crowd. A Diagnosis shows you where.